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FREQUENTLY ASKED QUESTIONS
Frequently asked questions
WHAT IS YOUR CANCELLATION POLICY?
Cancellations more than 30 days prior to arrival receive a 96% refund.Cancellations between 29 and 14 days prior to arrival receive a 50% refund.Cancellations made less than 14 days prior to arrival are non-refundable.No exceptions made to this policy (including weather).We do not hold credits for future use.All refunds will be issued to the original form of payment.Why 96%? We are charged 4% credit card transaction fees on the booking.If booked on Airbnb or VRBO, refer to the cancellation policy associated with your booking on that platform.
WHEN IS CHECK-IN AND CHECK-OUT?
Check-in at 4:00 p.m.Check-out at 10:00 a.m.Early check in at 2:00 p.m. is available for guests staying at The Mirror Cabin and Little Rabbit Retreat for an additional fee. Late check out at 12:00 p.m. is available for guests staying at Cuyler Cabin and Una Cabin for an additional fee.
WHAT IS THE NIGHTLY MINIMUM?
Our minimum stay requirements vary by cabin and by season. If the minimum is longer than your preferred stay, always feel free to reach out. We’ll do our best to accommodate exceptions whenever possible.
CAN I BIKE RIGHT FROM THE CABIN?
From the Lakefront Cabins, Cuyler Cabin and Una Cabin, yes! All of these cabins have direct trail access to the Cuyuna Lakes State Trail, connecting you to all 70 miles of world-class bike trails.Little Rabbit Retreat and the Mirror Cabin are located just over one mile from the Cuyuna Lakes State Trail and two miles from the Sagamore Unit trailhead in Riverton, Minnesota.Sunny Point is 3.6 miles from the Yawkey Trail Head and a little over 4 miles from the Cuyuna Connector trail.
The Lakefront Cabins offer a resort-style experience, with all six cabins located together on one beautifully designed property. Our other cabins provide a more secluded stay, each situated on its own private lot at separate locations throughout the Crosby area.
WI-FI?
Sunny Point has up to 500+ Mbps WiFiCuyler and Una Cabins have up to 400 Mbps WiFiLittle Rabbit Retreat, The Mirror Cabin and Lakefront Cabins have up to 250 Mbps WiFi
CAN I BRING MY PETS?
No, we have a strict no-pet policy, but we recommend a local dog sitter/boarding contact.
WHERE CAN I RENT BIKES, KAYAKS, SUPs, SKIS, SNOWSHOES?
WHERE CAN I FIND OUT ABOUT TRAIL CONDITIONS AND CLOSURES?
WHERE CAN I FIND MAPS FOR HIKING AND BIKING TRAILS?
IS THERE A BEACH FOR SWIMMING NEARBY?
We wrote a blog on this! Check it out here! Sunny Point and The Mirror Cabin each feature a private beach exclusively for guests staying at those properties. Lakefront Cabins offer a shared beach for all Lakefront Cabin guests to enjoy.
IS THERE BABY GEAR AT MY CABIN?
Cuyler Cabin, Una Cabin and Sunny Point include a high chair or multi seat for feeding.Sunny Point includes a Pack 'n Play for sleeping.Little Rabbit Retreat, The Mirror Cabin and Lakefront Cabins are for adults only.
WHERE CAN I BUY PADDLE NORTH PRODUCTS?
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